Guest wanting to do check in late at night

[Tal5968]

Hi all, 

Hope you can help me with my guest's arrival. 

He told me he is arriving at my flat at 00:30 pm and there is nobody to welcome him and give him the keys. 

What options do I have to solve this problem??

Thanks , 

Tal

[Mike-And-Jane0]

@Tal5968 we leave the keys under a flowerpot if someone is checking in very late. Our check in time is 4pm-10pm so anything outside of this needs agreeing with us first.

[Anonymous]

@Tal5968   Your listing does not specify a cutoff time for the check-in window, so your guest is well within his rights to assume he can check in anytime after 8:00 AM. I strongly suggest revising your listing right away to reflect your actual availability for check-in. If you're accepting same-day change-overs, the check-in time will have to be later than the check-out time for obvious reasons.

If you have time to organize it now, you can organize a lockbox that the guest can access for self-check-in. Or for a more welcoming experience, you can ask a friendly night owl in the area to be your co-host for the day and greet the guest in your place. Either of these options would leave your first guest with a positive impression.

The bad alternatives would be to cancel the booking with penalties, or to ask the guest to agree to a date change for a next-day check-in and refund the first night, forcing him to find somewhere else to stay for at least the first night. That wouldn't put your hosting life off to a good start.

[Val76]

can someone give me some advice?  I have a guest that is arriving tonight I've tried to get an estimated time of arrival and just was informed they will be arriving around 1:00am that is way past my 10:00 check in time (4:00pm to 10:00pm).  How rude since it's a room in my home and I have to let them in.  I just added to my house rules that after 10:00pm there will be an additional charge of 40.00 is that to much to charge?