I had a guest who booked the place for 30 days. She arrived today and sent me a message saying she doesn’t like the place, and has gone to a hotel instead and has asked politely if I could refund her.
We average 4.9 stars and have over 90
reviews.
Nevertheless it’s not what she was looking for.
Options:
1. who cares - it’s her problem.
2. Get her to cancel the reservation - this will open the airbnb and if I find someone else I could offer her a partial refund.
What would you do? What do hotels do?
One month is a lot of money - I feel bad for her.
option two seems like the right decent thing to do but the hassle of doing all this is just annoying. This is why I set my policy as moderate so i wouldn’t have to deal with this kind of stuff!!
