Guest wants to cancel 7 days into 36 day stay

[Julie1582]

Hi can anyone offer any advise. Ive 2 guest who’ve checked in for a 36 night stay, 7 days in and they want to cancel.  Currently paid for 30 nights, would they get a refund for the aleady paid amount, tad unclear on Airbnb site. My cancellation policy is set at moderate. 

Thanks

[Emiel1 · Accepted solution]

@Julie1582 

A reservation for 28 nights or more automatically has the "long term stay"cancellation policy attached:

https://www.airbnb.com/help/article/1361/how-do-changes-and-cancellations-work-for-long-term-reserva...

So if cancelled after 7 nights there is no refund

Best regards,

Emiel

[Julie1582]

Thank you Emiel for the information, really appreciate your help. 

Thanks

julie 

[Branka-and-Silvia0]

@Julie1582it is your goodwill if you will offer any refund for dates you will be able to rebook. But in that case, they have to cancel to reopen your calendar.  

[Pamela619]

I had a guest do something very similar.  Canceled on Day 18 of 72 day stay.  I was paid for first 30 days.  Guest is obligated to pay for days 31-48 according to long term policy requiring 30-day notice.  Airbnb said they tried to collect payment from guest but unsuccessful.  I rebooked only 2 of those days.  Payment of $406 shows pending from guest, but Airbnb says they will not pay me unless they collect from guest.  I don't understand.  If Airbnb has an automatic long term policy, why did they not collect the money to enforce that policy beforehand?