Guest wants to cancel

[Avril43]

My guest wants to cancel because they misread the description i told them to cancel but they want me to cancel what should i do 

[Anonymous]

@Avril43  Don't cancel it yourself - you'll be penalized and the dates will be blocked from other bookings.  If the guest persists in refusing to submit the cancellation themselves, contact Airbnb and refer them to your correspondence so that they can process it as a guest cancellation.

[Avril43]

Alright thanks but how do i comminicate direct to airbnb should i send an email? I was checking on the numbers to call i seem not to find helpline for South Africa