Hi there
I have some questions about a guest that broke our no pet house rules.
They had a dog that they brought to our Air BnB. We don't allow pets, and before they arrived we told them that we don't allow pets. They ignored our email advising them that don't allow pets. They also tried to sneak their dog in a duffle bag when they showed up. Basically trying to sneak them.
We told them that they needed to leave, and they said that their dog is for mental/emotional support. According to Air BnB guests who have such animals don't have to admit to bringing such a pet. So they could technically show up with their goat, snake, whatever they deem necessary.
Is there any host experiencing the same and what do you think about the guest who showing up with animal for mental/emotional support without telling the host before their arrival?
Thanks in advance!
Shendra