Hi Everyone
Firstly, my thanks to any and all who can help me!
I have a guest who has made a booking, then asked if we can put the twin beds together (physically impossible due to other furniture and an odd shaped room!). When she was advised that it isn't physcially possible and the reaons why not, she then came back and said she was cancelling, as they need 2 double beds.
My understanding is that the booking needs to be manually cancelled at her end on Airbnb - which it hasn't - I am assuming if I cancel then that affects my Host statistics - currently no cancellations.
I've asked her to manually make the cancellation via Airbnb to no avail. Realistically, she can leave the booking for another two weeks (blocking the dates for other potential Guests) before doing this without incurring any penalties, as the booking dates are for a month ahead?
Any suggestions/advice would be very much appreciated!
Best wishes
Debs