Guest wishes to cancel

Yolanda22 · ‎07-06-2016

Hi there, my guest has just cancelled the reservation 2 days before the reservation date. Will i get the cancel fee for this?

Donna15 · ‎07-06-2016

@Yolanda22, according to the cancellation policy you selected, the guest will be refunded in full, except for the AirBnB service fee.

You won't receive anything.

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Flexible: Full refund 1 day prior to arrival, except fees

Cleaning fees are always refunded if the guest did not check in.
The Airbnb service fee is non-refundable.
If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
Airbnb will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
Applicable taxes will be retained and remitted.
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I strongly recommend that you change your cancellation policy to moderate or strict, and that you require a Security Deposit.

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