I have been hosting for two weeks a very nice woman who is friendly, polite, and generally will comply and respond quickly if I bring up any issues about the house rules not being followed. The problem is she also is staying with her son who is pretty much an out of control teenager.
Every night the two have been having screaming fights, one of which woke up another guest. The son threw a lamp on the floor, shattering the light bulb, and also caused a stain on the carpet when he was apparently drinking an open cup in bed, and dumped it on the floor. Last but not least, the woman herself has been making red flag statements about wanting to use my home address on her son's school registration form and the other day sheepishly asked could she send mail to the house (a huge red flag which I strictly prohibit) showing she was living here. That indicates she is trying to establish a permanent residence in the state and needs mail with a home address.
I am obviously going to leave a negative review about these many issues, but what sort of tone should I use? I think had her son not been with her, she would have been a normal guest with no issues. Except perhaps for the mail issue, but that I think is related to trying to get her son registered in school.