Guest wont provide a photo

Cristie1
Level 2
Portland, OR

Guest wont provide a photo

Hi fellow airbnb folks.

I try to monitor who stays in my rental since it's in my house, and I want to know I'm safe as well as other guests (as much as one can). I request all guests to fill out their online ID Verification. I look at reviews and in the past, I've requested an updated photo if necessary. Everyone has been happy to provide and it's always worked out great. I have a current pending request, he is ID verified, his reviews are great but he won't post a photo of him and his wife - it's just of him - with his shirt off. First he requested for 2 guests, I requested the photo and no reply. At 23 hours I declined his request, and told him why. He resubmitted his request for 1 guest but still says it's him and his wife. He has ignored my request for an updated photo, yet again. What should I do? Thanks everyone!
3 Replies 3
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Cristie1,

 

I would decline this guest again.  I see red flags all over this.  Please don't take this the wrong way but you might want to update your profile photo as it sounds like this is not a profile photo you would accept from this guest as it is very far away.

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host

Mike77
Level 10
Bend, OR

@Cristie1

 

"He has ignored my request for an updated photo, yet again."

 

Then you decline his request for a booking.

 

This is easy stuff.  Give me a hard question.

 

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

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Mark190
Level 3
Exeter, United Kingdom

I also want guests to post photos,if they dont-they ain't coming. simples!