Dear Hosts,
I am looking for an advice.
Today I had very bad situation,and was very nervous.
Before this apartment has booked one turkish guy for 3 days.His profile was confirmed,there was added his personal info like passport etc.He wrote me the day before that he will leave apartment at 7:30am,as a result I saw today 3 unfamiliar men.
I came at 12:15 called the door,and the door opened Turkish man,then I saw other two.(I have never seen them and even didn't know) According to our rules guests has to leave at 12:00 the apartment has to be empty when I came.First of all apartment was super dirty,they has broken a glass,was smoking inside,on the window was ashes.More embarrassing is that i saw ashes in my flowers.I told them clearly to leave an apartment,but they continue to make a coffee and told like their friend told they can stay till 3pm and today i had new arrival at 15:00.But good they left after 10 minutes.I am just shocked of such awful behaviour and it was a break of rules.
What would you suggest?to leave just a bad review?Before i didnt have such situations all guests were kind and very good,thats first time.
Best regards,
Natalia