I am in Southern California, have been hosting for close to two years (Super Host status) with roughly 225 pretty darn positive reviews. Obviously, all Airbnb‘s are different. We are just 2 miles to the beautiful beaches of Southern California, with an outdoor deck, barbecue and fireplace. We ask that guests clean up after themselves, and charge only $20 for cleaning fees. In return, guests are supposed to do their own dishes, pick-up after themselves, clean-up spills, that sort of thing. I’ve never had an issue until the past few weeks. So many of my guests recently have been rude, ignoring the guidelines posted. I can’t think of another word besides “entitled.” Has anyone else experienced this phenomenon? It’s just been so many, it’s hard to ignore. I know this can’t be the case, but it almost feels as if Airbnb has started advertising differently. I don’t know what is causing this major devolving of guests, but it is frustrating.
@Benedicte59 I'd guess that not all of these guests were essential workers, but people who chose to travel despite the stay at home warnings, thus, they are inclined to be rule breakers. Overall, I noticed that the quality of guests declined pretty substantially last year/
Why not substantially increase the cleaning fee, then if you are satisfied with the returned condition of the apartment, use the resolution centre to reward good guests without referring to this in your house rules.
Use the system to be in control of a ( to some degree) deposit, and get ahead of your guests.
I feel like lately we have had an influx of guests who think we are their butlers. They literally can't be thankful when we have prepared amazing birthday cakes, much less be bothered to wipe the red sauce off of the white shag rug. Also, this last 9 months I have seen more people than ever feeling entitled to sneak pets in where they are clearly not allowed.
I hope it's pandemic entitlement disorder and goes away with herd immunity.