Guests damaged my garbage disposal by shoving cigarettes and match sticks down the drain. They smoked in a non smoking house, left burn marks on the window and trashed the place. I collected a security deposit but airbnb won't pay for smoke remediation or plumbing repairs performed by a licensed contractor. They claim the case is closed and won't explain why or answer my questions regarding the security deposit. Why should I ask for a security deposit if they won't pay for damages. I had guests check in that afternoon and I had to have a full team help me clean, and the contractors complete repairs, which on short notice costs a lot. No explanation why the claim was denied. They asked for an invoice on letterhead and I gave them what I received, yet they denied it asking for a plumbing invoice. In chicago, general contractors give the invoice and they contract with vendors on their own which I don't have access to. I'm frustrated at the lack of help and generic response from airbnb. Any help is appreciated.
