In a world where we just see people and not color, class, creed, background... you find just that odd person who makes you go hmmm... really?! I'll cut to the chase.
After having over 40 5 star reviews on Airbnb, VRBO and other website, you get that one guest that really makes you go hmmm ... smh...really?...
We always aim to go above and beyond and we do not discriminate. We had our 2nd guests stay at one of our recent homes who just from day one you couldn't please. From begging for discounts on their stay, to begging to use an outside chef and housekeeper and having extra guests over...it just started going downhill. We try to be flexible where possible and will decide what we will allow and won't allow.
The only issue that occurred during their stay was 1 AC unit cable stopped working (no fault of ours and the developers and AC techs were around the clock trying to fix the issue). It was fixed and the guests were comped grocery vouchers, comped 2 beach club facilities, provided a portable AC unit. 2 of the guests were even offered to be put up in another villa which they refused 3x!..
It gets better. They complained so much about everything that they asked to extend their stay and didn't want to go to another villa because they love our, the service and amenities provided. Btw they also begged for a discount on their second booking. Instead of extending, they booked 2x so essentially they got a day free. This guest has never had a review. Remember that housekeeper? She called and indicated she was no longer working for them. And turns out the chef wasn't an actual chef. They called my phone all sorts of hours so they can have people over. In addition, we received noise complaints and smoking in a prohibited area.
All in all, we were left with damages to the home, a dirty place and items that are prohibited. In addition, they indicated they weren't leaving the villa at the check-out time as per policy; the same check-out time to which they agreed to. To top it off the indecent slurs from guests who call themselves "lawyers and doctors having stayed at prestigious places" were witnessed by the team, security and personnel who shared the same color skin.
Note to Superhosts/hosts: Always watch the red flags of not so nice guests; asking for discounts, no reviews or bad reviews, complain about everything yet wanting to book again or extend their stay, having extra guests over, failing to comply with rules and policies. Maybe we made the mistake of allowing them to extend their stay...
What good can we take away from this? Airbnb or not, we will continue to provide 5 star service, products and experiences. PERIOD!