Hello @Jeff732
hope you are well.
We make sure to mention this upon check in and also when confirming the reservation.
The day before check we sent out specific check out instruction. Explaining that luggage storage is not possible due to restrictions in our availability and security reasons. However, in London there are plenty of companies who will store the luggage for a small fee.
Regarding the late check out after this enforcing the rule below in a somewhat professional yet understanding manner:
« 8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. If you Overstay at an Accommodation, you authorize Airbnb (via Airbnb Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay. »
People would rather pay £6 or something to the x2 nightly rate of the overstay.
Good luck to you and hope this helps!
Yadira 🙂
