The guest canceled the booking after two days of staying in our house, the only conversation we had was he asking about how to access to washer and dryer, which we don't have on-site and was indicated on our listing because there is a 24 hours Laundromat in the next block.
The booking showed canceled by the host and the guest was totally refunded after two days of their stay. I had no idea what happened and thought that was a mistake from Airbnb, I tried to contact Airbnb without disturbing the guest but Airbnb insisted I canceled it and wouldn’t tell me the truth until I finally contacted the guest and found out they complained to Airbnb about a suspected mold issue he found in the hallway cabinet, way up to the ceiling in a hard to reach corner (I need a ladder to get to it). It is not mold; instead, it is just water stain and a little drywall debris when fixing the roof leak years ago. There is no mold presented in the cabinet (I had an inspector exam it when I bought the house and after this incident).
Airbnb finally told me the truth after 1 week of trying to reach the right person but still insisting on blocking 2 weeks of my calendar and refund the money to guests. The entire process with Airbnb is really helpless and stressful. Not only I hosted the guest for two nights free, but I can’t take any guests for the entire original booking period which is 2 weeks. This is something all the hosts out there need to be aware of; Airbnb will not protect you from false claims. My review was 4.97, the listing is an old house, but guests always find it sparkling clean. The guest accused the house of not clean and not safe and left this shocking situation with a messy house full of trash and left TV and AC on for two days until we realize it’s not a system mistake, the guests were really gone.
I checked the reviews of the guest later on, it turns out they did the same thing to the next host, and Airbnb didn’t protect the host and let this kind of guests keep taking advantage of hosts and stay for free.
This kind of guest will do everything to find a problem in your home and tell Airbnb your home is not safe to stay, and Airbnb without investigation, will accommodate them to a new place, they keep doing this for their entire trip, and get free stay. Airbnb is helping them to take advantage of hosts.