I have been dealing with a "glitch" in the platform that won't allow me to rent short term. I do have a current short term rental license. Its been about 45 days that I cannot accept any short term reservations. Soon, I will be scrambling to pay the second mortgage I took to build my Airbnb property.
I have been calling about 2x a week. I am told someone will call me back, never happens. I am told that a ticket is open, then I get messages from the "bot" (randomly between my host and traveler account) that the ticket is closed. Or do I still need help, I say yes, then they close ticket. I have spent hours and hours on the phone, each time with a new agent, who tries to help, but it sounds like its an issue another department has to deal with. I have always had good dealings with customer service. I believe they truly try to help, but are only able to handle issues related to reservations etc.
I am super disappointed in Airbnb right now. I built this place FOR THE AIRBNB PLATFORM. We have always used it for traveling, and I much prefer it to the other options out there. I have a solid 5 star rating.
How do you speak with anyone above/outside of customer service?? We provide the properties, the maintenance, the utilities, the guest dealings....WE TOTALLY PROVIDE THE PRODUCT. All they have to do is customer service and a bank account to hold all the money they make. I'm beyond pissed.
Any ideas??