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Hello! My guest has extended her stay and has paid for her cleaning fee twice. How do I reimburse

‎18-01-2019 02:45 PM
Raye2
Level 1
‎18-01-2019 02:45 PM

Hello! My guest has extended her stay and has paid for her cleaning fee twice. How do I reimburse

Hello!  My guest has extended her stay however she has paid for the cleaning fee twice.  How can I reimburse her?

‎18-01-2019 02:45 PM
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‎18-01-2019 03:47 PM
Helen3
Top Contributor
Bristol, United Kingdom
‎18-01-2019 03:47 PM

Why didn't your guest just amend her stay rather than making a new booking to avoid this? 

 

Anyway refund through the resolution centre.

‎18-01-2019 03:47 PM
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