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Help! Ho ricevuto una richiesta da un cliente ma non riesco a rispondere tramite il sito.

‎08-08-2018 10:34 PM
Chiara409
Level 1
Berbenno, Italy
‎08-08-2018 10:34 PM

Help! Ho ricevuto una richiesta da un cliente ma non riesco a rispondere tramite il sito.

Ho provato a cliccare su accept/decline ma mi apre la mia pagina generale e non resta traccia del messaggio del cliente. Non mi è mai capitato!

 

‎08-08-2018 10:34 PM
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‎08-08-2018 10:44 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎08-08-2018 10:44 PM

@Chiara409,

Are you on the app or on the "normal" website ?

Try alternative: go to your "list  of reservations", locate the request and choose "respond"

Best regards, Emiel

‎08-08-2018 10:44 PM
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‎09-08-2018 08:36 AM
Chiara409
Level 1
Berbenno, Italy
In response to Emiel1
‎09-08-2018 08:36 AM

Thank you for your help, but in the booking section there is no trace of the request message.

cordially Chiara

‎09-08-2018 08:36 AM
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