Hi everyone. I'd appreciate any suggestions you may have. I had a last minute booking for a single guest for my guest bedroom with shared bath, and I delayed my overnight trip out of town to prepare after the previous guest. I checked to make sure the guest made it into the house easily and had everything he needed. At 3am, my roommate calls to tell me that there were more than just one guest, in fact a half dozen people partying in my house; and then they fled when they realized my roommate was home. I packed up and made the 5 hour drive back and asked customer service to intervene with the guest who never answered their calls. The guest/s had nailed up fabric over my front windows and wrecked my kitchen. They also left with my key. I had the locks replaced the next day, and I'm still working on repairs. I started a resolution ticket to get reimbursed for the lock change. The worst part has been that the guest left me a poor review with false statements. This has knocked my rating out of Superhost range. Is there anything I can do through Airbnb to change this? I've asked supervisors to call me back with no response.
