Help

[Belinda69]

Hi, are any aussies unable to enter their BSB numbers in the preferred payout form? Tired of using PayPal as I wait over a week. I've selected the Australian bank option but it still looks like this ×××-××× and CBA is Xx-xxxx thanks 

[Miloud0]

Salute @Belinda69  

If it is possinle, could you try with a computer. 

Also, you could see these links : 

https://www.airbnb.ie/help/article/54/how-do-i-edit-or-change-my-payout-method 

https://www.airbnb.ie/help/article/106/how-do-i-know-if-my-payout-method-is-working 

Thanks, 

Miloud

[Belinda69]

No! considering it was all uploaded to my bank account just fine for years until that new confirmation changed it to my secondary option of PayPal. I don't have a computer and from the back end I don't see why can't fix the formatting...

[Miloud0]

Salute @Belinda69, 

Yes, i understand you. could you see a friend computer that beceauce it is easier for confirming bank information 

Thanks, 

Miloud

[Belinda69]

Or how about they just fix it so thousands of us aren't inconvenienced. Do you work for Airbnb? 

[Miloud0]

Salute @Belinda69, 

I am a host 

Thanks, 

Miloud

[Belinda69]

So am I! So you can't actually help me! 

[Sarah977]

@Belinda69  You are being very rude to another host who has tried to help you. It's well known among hosts that the desktop version works better than the app for some things. Yes, of course Airbb should fix their glitches, but until they do, we try to find work-arounds and share them.

[Belinda69]

and you're not too nice yourself! 

[Miloud0]

Salute @Belinda69, 

If it is possible, could you see this guide, if you want to contact Airbnb :  

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245#M5... 

Thanks, 

Miloud

[Simon237]

> CBA is Xx-xxxx

The third digit is the state/territory (the 'S' in BSB), so you can enter the BSB in either xx-xxxx or xxx-xxx format, and it will work fine.

[Belinda69]

Thanks Simon but mine can't read the CBA Xx-xXxX  for some strange reason. Must be a technical glitch, ta 

[Quincy]

Welcome @Belinda69, I understand that it is not nice to experience the issues you've mentioned, however, it is important that we respect each other here in the community. We're all trying to help each other where possible. 

Thank you for taking your time to reply to Belinda @Miloud0 @Simon237 @Sarah977!