Helping a Guest I canceled for them and got calendar blocked

[Leona6]

I did not cancel for my reasons was helping a guest who had made a mistake...now my calendar is blocked.  After over 8 messages back and forth trying to help a quest who had made a mistake I canceled for them and got blocked.  Any recommendations?

[Ange2]

@Leona6   If you cancel -  the dates will always be blocked, you will be penalized and sometimes fined $100 and you will have a "Host Cancelled this" on your review page.   Call Airbnb  and plead ignorance and they might undo it.

btw: If you get an email from Airbnb asking if you want to cancel a guest if you say "Yes" you will still be penalized, dates blocked etc.

ALWAYS have the guest do the cancelling.

[Leona6]

Thanks!  I will try to call them, I emailed and got no response or acknowledgement....Thanks for the advice.

[Stephanie-S-0]

Just call Air BnB customer service, and they will unblock your calendar after you explain the situation. I did this once. 

[Stephanie-S-0]

And one more thing...keep that Air BnB customer service number handy, and use it when you run into issues like this. 

[Lisa14]

Do not cancel for guests, even if they made a mistake, have them do it themselves.

I shows negatively on you and yes you are penalized.   Guests can call Airbnb themselves and cancel.

And before canceling, call CX first.

Lisa