Hi This is a superhost in Tokyo. How can I collect money from guest who I could not charge properly

[Tatsu1]

How can I collect money from guest who I could not charge properly

[Emiel1]

@Tatsu1 

Please provide more details about "who i could not charge properly"

You can charge a guest via the resoluton centre for extra money.

[Stephanie]

Hi there @Tatsu1 ,

Did you know we have a Japanese community center? You may be able to get more refined and specific support here: https://community.withairbnb.com/t5/Airbnb%E3%82%B3%E3%83%9F%E3%83%A5%E3%83%8B%E3%83%86%E3%82%A3%E3%...

Thanks,

Stephanie