Well, we booked both her properties 5 minutes away from each other and paid double to respect the maximum 5 guest per house limit. It was my elderly father and his partner, my sister and her partner in the house I booked - I stayed in her other property with my partners booking. She was also made fully aware and agreed to this arrangements prior to our stay. We were at the property watching my family cleaning up before we left first for the snow. We even carried all rubbish in the car with us as she strictly told us she doesn't want to deal with any rubbish.
The reason why I find trouble with her review is that I know that my family left her property in a reasonably clean manner eg: all dishes cleaned, all surfaces wiped, all items put back to its home. The only thing we could think of is that perhaps they did not make the beds but I think it's fair to say that this should not warrant that response? I should add that she did not leave any dishwashing detergent etc for them so it was washed thoroughly with what they could use and no drying rack. What I am challenging is to find reasonable grounds for her claims as if she expected us to make the beds etc then she could have listed that so we had a better chance of understanding what she wasn't happy with. This is not our first Airbnb and we always leave happy hosts so we do care seeing as this is the first negative review. We'd just appreciate it if it were a fair review that's all..
Jill also never wanted to speak to me when I booked and asked questions, it was only when my partner who didn't have an Asian accent called her to discuss the extra booking that was when she responded.
Anyways, we all learnt a very important lesson to leave brutally honest reviews in the future so if the host decides to make large claims that way, we would have not spared the truth in place of courtesy. We thought as long as the place had a bed and a bathroom, nevermind the negatives, it is a person's home and business after all. This was the first time I felt that way about any host as you can see from our past reviews.