Hide/Delete one of my reviews

in
Toronto, Canada
Level 1
28,295 Views

A guest I left a somewhat negative but truthful review a while ago has asked if I can remove it as he is having trouble finding new hosts. I feel as though it has been long enough. Is there a way to hide my review or delete it?

Tags (2)
22 Replies

Re: Hide/Delete one of my reviews

in
Chicago, IL
Level 10

Thats very nice of you but unfortunately there is no way to delete a bad review unless it violates one of the review rules. Guessing it doesn't. Even if it has been a long time I would still want to know that the guest was not the best. Was it their first time using Airbnb? There have been a few guests over the years that I gave a second chance to because I believed they just didn't understand what was expected from them. With these guests I wrote a private review with lots of feedback about what I expect as a host.

Re: Hide/Delete one of my reviews

in
London, United Kingdom
Level 10

I think you are doing a dis-service to other hosts by trying to remove a truthful, negative review.

 

You are making an assumption that the guest has somehow changed their behaviour and other hosts should not worry. I am not sure how you justify that. 

 

Put yourself in a different position - would you be annoyed if a guest turned up and was a pain and you learned that previous reviews had been removed.

 

As another host has suggested it is important however to think carefully about what you put in a review and what you put in private feedback to guests. Sometimes private feedback is more appropriate (but difficult) than public comment.

Re: Hide/Delete one of my reviews

in
Daylesford, Australia
Level 10

He could book with you again for a night, and you could leave a nice review (assuming he is better this time around)

Re: Hide/Delete one of my reviews

in
Dingwall, United Kingdom
Level 1

We posted a response to a guest who sent a private comment thinking it would also remain private but it has gone public.  Is there any way we can delete the response we made as it should have been a private one and not public

Re: Hide/Delete one of my reviews

in
Mumbai, India
Level 1

I wrote a review for a guest thinking it was a private feedback. It's public on their profile and I want to remove or hide it as it contains private information. How do I get this atleast hidden

Re: Hide/Delete one of my reviews

in
Sonderborg, Denmark
Level 1

delete

Re: Hide/Delete one of my reviews

in
Solna, Sweden
Level 2

Hi  @Jerrin0

I did exactely the same thing a couple of months ago.  I emailed Airbnb yesterday  and they kindly removed my comment today!

What a relieve!

Try, they might remove yours as well.

Re: Hide/Delete one of my reviews

in
Cape Town, South Africa
Level 2

Any host or guest can mail support and ask for their review to be removed. This is not great for a host when a guest leaves a 5 star review. Reads your comments and then mail Airbnb to ask for their 5 star review to be retracted. Your review will however stay visible. 

Re: Hide/Delete one of my reviews

in
Durban, South Africa
Level 2

90 percent of my reviews are 5 star. Then out the blue a guest after saying loved their stay, randomly gives me a 1. And says no one should stay there. Makes zero sense. But now it's latest review.  I want this deleted. It makes no sense

Re: Hide/Delete one of my reviews

in
Bristol, United Kingdom
Level 10

You can't get reviews deleted just because you don't like them @Jenna-Graeme0.

 

That would make a mockery of having a review system as guests and hosts who didn't like their review could simply get them removed.

 

Contact the guest to understand why they awarded you a 1 star review and based on your feedback, just respond to their review in a factual manner to correct any inaccuracies and reassure future guests.

Re: Hide/Delete one of my reviews

Level 1

Good luck this happened to

us and air B and B refused to delete the negative review 

Re: Hide/Delete one of my reviews

in
England, United Kingdom
Level 1

As a first time user of Airbnb and I consider myself a clean and respectful person some residual cola and water that leaked in a bin was turned into a dreadful review basically accusing me and my husband of pissing in a bin - gutteral accusation and totally unfounded I feel the business model should be reviewed to mandate a formal handover of the property/ facilities at the end of the rental this would clear up any misunderstandings and allow both parties the opportunity to resolve before it gets to the very public tenuous stage of unfounded beg feedback slanderous and upsetting for all 

Re: Hide/Delete one of my reviews

in
Melbourne, Australia
Level 2

Hi Jane, the same thing happened to us, I received one inaccurate and slanderous review that came from an initial misdoing on the host side to begin with so the host rated and judged our stay based on expectations that were not per guidelines anyways.  Airbnb won't allow for reviews to be edited or removed yet. This stands out amongst my usual glowing reviews and truly upset me. 

Re: Hide/Delete one of my reviews

in
Lincoln, Canada
Level 10

@Priscilla99 I just read the review left for you. If you booked for someone else and weren't staying at the property, you were in violation of Airbnb rules right off of the bat. If your guests didn't follow house rules, how is that untruthful on the host's part?

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