Had an experience with the worst guest ever. The guest booked our place for her teenage son and friends(3) and it turned to our worst host experience so far. They broke our NO SMOKING POLICY 1 hour into the booking(smoking marijuana). We gave them a warning and advised them that the booking will be cancelled if it happened again. We woke up to smelled a strong marijuana odor at 2 am, so we told them that we will cancel the booking and they must vacate the premises by 11 am. Didn’t want them to leave at that moment because it was so late in the night.
They left around around 5 am from the look of our cameras. (There was about 10 ppl going back and forth to the apartment all night). They left our place deplorable conditions with drug residues and food all over the carpets, floors, beds, dining tables, all the rooms, bathrooms and even the closet. The place smelled so bad. They left marijuana, codeine syrup and drug paraphernalia all over the place. I contacted the guest about $50 fee and she refused to pay since the booking was cancelled.
They now left us a 1 star rating(with message of no ac) messing up super host status rating. I have reached out to Airbnb multiple times and yet to receive a response about the cleaning fee and rating. We find their rating as a personal vendetta against us for telling them to leave.
What steps can we take to prevent future headaches like this? How do you screen your guest to weed out the bad guests especially those with no rating at all? Any effective way to get rid of strong marijuana odor from our home? Thank you in advance.