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@Paula1447
Airbnb has revently updated its review guidelines. Read more about it right here:
https://community.withairbnb.com/t5/Airbnb-Updates/Making-reviews-more-relevant-and-useful-for-our-c...
Amongst others they say:
So airbnb may take the review of your guest down if she complains about the smell due to a burst sewage council pipe in Your area. This is sure something completely out of your control. But You are on shaky ground, bc You never know what airbnb support decides.
You could also tell Your guest that You have a very expensive business insurance that covers all kinds of guest annoyance including smell. Your contract says, they may cover up to 70% of the rental price due to smell. You will report the issue to the insurance company, they need a report from the community about the burst pipe and all this will take 3 weeks. Your insurance company told You, You are not entitled to make any written promises or discuss or disclose the insurance contract to the guest. Actually, don't put anything in writing at all.
All this of course is a flat out lie, but we hosts have to protect ourselves in the world of unfair reviews.