One of our recent guests left us on the verge of house fire.
The guest smoked weeds inside the unit, made the whole house smelly.
We entered the unit 24 hours after he was gone and found a burning candle by the curtain of an open window.
We were shivering in fear, anger and frustration.
In pandemic restrictions, we didn't find a professional cleaner neither we wanted to delay. So we cleaned and trashed all the smelly linens.
As advised by Airbnb customer support, at first we asked money to the guest then it went to the Host Guarantee claims Department.
The entire process was time-consuming and very annoying.
Quickly my claim was declined one the ground of smell is not a damage by their definition.
They don't pay if you clean by yourself as if your time doesn't have any financial value.
In frustration, we almost delisted our property. Some of our fellow hosts in our city advised to add more booking restrictions which would reduce our earning significantly.
Lessons learned - Airbnb Host Guarantee cannot be trusted. They have many lame excuses to decline any claims.
Thank you for reading our bad experience. Be careful. Stay safe and healthy in this bad time of pandemic.