Hi I'm hoping someone out there can help me, I hosted a family 2 weeks ago, however the family were not a family as per the booking but a group of men who used my cottage for a drink and drug binge weekend, luckily enough I got wind of what was going on and managed to get them out after one night, unfortunately they have left over £1550 worth of damage, I've been through the correct procedures and now my case has been taken to a higher level in regards to claiming through host guarantee , communication is not proving to be simple with Airbnb, I email every day, I relay the same story daily to an Airbnb rep. who tells me how sorry they are for my situation and I will be contacted, to cut a long story short i'm never contacted although the guest has rejected my money request and I have provided pictures of damages and drug residue, and now involved Airbnb as per their procedures, does anybody have a telephone number or email address for somebody with a little bit of authority i.e claims etc my requests just seem to disappear into this virtual world and i'm still calling everyday explaining the same strory…..
