Hi @Gerry-And-Rashid0, @Marzena4,
I appreciate a lot for the comments!
@Gerry-And-Rashid0, I consciously tried not to accuse anybody in the review, although IF the house is PERFECTLY secure as the host claims, then logically the only person who had access to the house was the cleaning team (which I did not write in the review or any interaction with the host. We only requested the contact of the team, as the police also requested to provide it). IF the house is not PERFECTLY secure, I would assume that the people who are viewing the house would be willing to be informed about it.
As @Marzena4 asked, here is my initial review and the host's reply to it. @Marzena4, your comment is really helpful and I appreciate again! I will contact airbnb to revise the response from the host.
-Review
The house was robbed while we were out on the first day of the trip, and both airbnb and the host did not do anything to make up for it. We lost more than 700 euros in cash, two laptops and a jewelry of 300 euros. If this is not an enough reason to stop you from choosing this house, I will list a few more more details. According to Barcelona rental regulation, the host is supposed to provide an official complaint letter and should be able to have an emergency contact 24/7. These were not the case either. They did not answer the phone several times, and occasionally ignored messages. There was no instruction on fire extinguisher or first aid box, which is also against the regulation. When we found insects in the house, we reported it to the host and he said that they have sent in a cleaning team. It was the day when the house was robbed, and they rejected to provide us the contact of the cleaning team, only saying they've been working for the house for several years and that they cannot be blamed. After all the insects were still there, so I am not sure what the cleaning team did. It is taking more than a week for the host to merely file the case to their insurance, and they have ignored the request to provide an evidence that they are going through the process. They said that since the lock is not broken, it is not very likely that the insurance will cover the case. We have documented everything the police instructed us to do, but the host said that the it is not enough to fulfill the insurance requirements.
-Reply from the host
It's a fake - This group wants to collect the insurance with a fake history. The house has a special lock system with unlockable keys and the loks weren't broken. The windows and the terrace door weren't broken either. All the house is ok, and it's impossible to access from another place. They, all the time, told us that we to call to our insurance to collect the money from their things. They repeated insistently that we call the insurance. They invented there were bugs to have the excuse that someone had entered. The problem for them, is that the cleaning girl who went to clean has been working with us for many years. She enters every day in apartments with computers and money and she has never had any problems.
In my opinion calling us liars, just because we asked for the proof that the insurance claim is being processed, is WAY out of the line, especially considering that we lost so much from the incedence and that the host is only adding damages to it.