Hi! I've used Airbnb a couple of times, and it's the first time my host asked me for the Passport copies. I'm hosted in Portugal and she said it's for paying taxes. I distrusted this information of her request because I always talked to my host in Portuguese and just this message was sent in English.
Anybody know if is it common ask passport information in Portugal? And is safe to provide this information?
We have a similar situation. Planning to go to Lisbon in four weeks and have been asked for our passport details. I’m not sure how safe it is to send this via Airbnb so I suggested WhatsApp which they agreed to. So my question is is it safe to send such info via Airbnb or WhatsApp?
What about their staff, what about when they're hacked-you think they'll tell you ? A credit card is quite sufficient unless maybe if you book last minute .
I've just sent my driving id but it was refused as I covered my number...what a joke as if they're going to pay the DVLA to check the number. You can bet your life these guys will be hacked and also that they won't tell you... Next thing someone has a passport\driving licence then credit card in your name...
Airb&B you won't be getting it or any more bookings
Hi sorry you feel like that BUT we as hosts have to disclose full details to the powers that be - In Spain it is Guardia Civil - A driver ID without the number is not a valid ID. One can't enter it into their systems so one cant register a guest.
Driver ID may only be used in certain circumstances (e.g. when stolen, etc ...) - normal is passport or ID which UK does not do.
And yes even the servers of the Guardia civil can be hacked
Anyway UK no longer part of EU ... so its passport or nothing.
I was asked to provide passport number via what’s app. They said it’s so they can provide to security personally at the apartment we’re staying at. Is this normal?
normal is relative. If they mention security in the description or gated community etc. I assume it is a pre reg for guests if you are worried send it via Airbnb message.
Short answer: it's not safe to provide the copies/photos, it's not normal practice either in Portugal or Spain and never should be considered normal.
Officially, the only piece of information is needed is your ID document data, but never its copies or photos.
Any decent host here who is aware of the actual data protection and privacy laws, such as GDPR, will never ask to take a copy of your ID. They instead would give you a pre-configured link to the https://www.badireto.pt service 24h before arrival, which is a platform where you yourself enter your ID data directly without uploading your ID copies, that will be automatically communicated to SEF.
Some hosts here prefer doing it themselves and unfortunately, some of them may ask to take a photo of your ID, but you have a right to refuse to do so and let them store your ID data manually in the text format.
I always refuse requests to take a photo of my ID or send a copy, because it's not safe and not required officially.
please note in Portugal guest info has to be at Sef latest 3 days after your arrival not before you even arrived. In Spain, it is within 24h after arrival (check in).
I do understand that hosts want a copy of ID or take a photo. Using old fashioned paper myself it can be agonizing to decipher guests scribbles it also speeds up check in and allows for contactless check in.
Last not least it is simply about trust - trust the host to take precaution and adhere to GDPR guidelines (EU) as hosts trust guests to not ransack the lodgings.
@Lilia962 As a guest, you probably aren't aware of this, but Airbnb does not give hosts the full names of guests unless the guest has entered that information into their Airbnb account. And hosts have no way of even knowing if that is a guest's real name.
Hosts are expected to trust a complete stranger to stay in their home, full of appliances and furnishings the host has provided, yet you don't trust the host enough to give them a copy of some official ID?
Hosts have had so-called guests steal everything of value in the accommodation and the host doesn't even have a name to give to the police.
If you don't trust your host enough to provide them with a copy of your driver's license, maybe you should stick to impersonal hotels.
@Sarah977 I have host experience as well. Here in Portugal the laws require that guests provide their ID to the local authorities 24h before the check-in. It's also a normal practice for hosts to ask guests to show their IDs during check-in to confirm the data provided to the authorities and I am okay about it as a guest. I was talking specifically about providing copies, which is a slightly different topic. Even hotels here don't digitalize the guest IDs, they only store the data instead.
However, in case we are talking about some country outside EU, I understand that there could be different laws and cases. In case the photo ID is inevitable, I would send a watermarked copy. The watermark data should contain the purpose and the validity date for that document copy.
@Lilia962 Thanks for explaining. I did look at your profile before I answered to see if you were also a host, but there was no listing and one review as a guest. But I realize that doesn't mean you couldn't have been a host in the past, or through some other platform.
I also don't like putting that sort of ID info online, as there is so much hacking of personal info these days. But if I were a guest, I wouldn't mind providing it privately to the host. It seems like it would be extemely rare, if not unheard of, for a host to use a copy of a guest's ID for some nefarious purpose. I should think any host that asked for that would just throw it away once the guest checked out as long as there was no damage or theft claim to pursue.
@Sarah977 trusting hosts is not the problem which is being focused here. While most of the reputable hosts are dealing the information as you say and I wouldn't put their approach in question, there are some completely different problems existing aside.
For example, please read that early answer from this conversation https://community.withairbnb.com/t5/Help/Host-asking-for-passport-copies/m-p/917424/highlight/true#M... so you can have a full view of the concerns that are being highlighted here. There are many cases in the history when honest hosts were compromised.. Many previous pages of this conversation contain very good information on this subject.
In fact many hosts from my experience prefer not asking for photo ID just to avoid those problems and the responsibility caused in case something like that happens, including the Airbnb hosting agency I worked for in the past. We were given very strict instructions on this matter: "Manually rewrite the ID information without taking any copies.", because our head preferred avoiding any consequences caused by GDPR incompliance.