Host asks guest to makes cancellation to avoid penalty

Michael-and-Mei-Su0
Level 1
Sydney, New South Wales, Australia

Host asks guest to makes cancellation to avoid penalty

I made a booking and was accepted. The host then messaged me to say he had made a mistake and the room was no longer available. He then asked me to cancel so he could aviod a penalty and said he would refund any booking fees under his 'moderate' cancellation policy. I refused to do this. He is insisting that I should cancel. How do I get my money back?

1 Reply 1
Clare0
Level 10
Templeton, CA

Contact Airbnb at the number on your itinerary.  Hosts try to pull this stunt all the time and Airbnb takes dim view of this kind of action. 

Don't cancel!