I'm a host and I was was given an overall rating from a stay of 4 stars. On closer examination, the guest had left me 5 stars in all categories. I called airbnb customer service and asked why my stars were 4 and not 5 and they replied with, "because your guest left the stars blank in the category "respects house rules.""
I asked for their policy on "Respects house rules" as it applies to a host and neither the agents or supervisors could give me anything on it. They're just telling me to accept it. I asked other hosts around me if they're rated in that category and their responses have been "no."
One supervisor thought it was a glitch, but the tech team threw it back and said it wasn't. He said guests do not rate hosts for respecting their own house rules. They're refusing to make the correction for their error. Meanwhile, I'm being excluded from searches because of their error. Airbnb is punishing their hosts and telling them to accept what is being given to them even though they ALL acknowledged it as being wrong.