I'm late on posting this, but am glad that I am not alone in this payout dilemma. I had several reservations cancel due to covid, back in March & April. At first, I was told that even though I have a strict cancellation policy, I would not be receiving any payout. Then, we all got the message that Airbnb was retracting things, in order to help hosts during these times, allowing us to be reimbursed 25% of any qualifying, cancelled reservations. For weeks, I went back & forth with Airbnb, as like you @Despina27 and @Sarah977 , according to my calculations, totals did not add up correctly either. They improperly paid me out. It is VERY confusing, not only to us as hosts, but I don't think the service reps even know how to calculate things. On top of that confusion, it seems that the initial payout amount I "should have received", suddenly does NOT match with the payout amount that Airbnb is now using to determine the new payout amount. I repeatedly asked the representative to show me and provide me with the exact numbers, totals and basically spell out the calculation being used, so I could better understand how this payout amount was derived. She kept blatantly avoiding my requests, never provided me with one figure or calculation. She took over a week to respond to my messages. Apparently I could only be helped by that particular agent and had to wait for her to return back to work before getting a response. After waiting a week, her answers were completely evasive. I asked to have my claim transferred to a Supervisor or someone else that could further assist me, but she informed me that she was a "Supervisor" and this claim was now considered "closed". She apologized that I did not get the "answers" I wanted and that was the end of it.How is there NOONE else to talk to? How am I not allowed to know the details of the payout? I was NOT paid out properly & my money is being withheld!!! This is money that is still owed to me, as per their OFFER and part of their "special, extenuating procedures/policy". My payout amount was off between $40-$60 per cancellation. This may seem like a small amount, but when ALL income ceases, that money would buy us some food or help pay a utility bill. A few weeks ago, I noticed I got a $50 travel credit applied to my account. I do not want a travel credit in lieu of money I am rightfully owed. I don't understand why Airbnb offered to pay us out if they weren't going to properly do so. Did any of you ever figure anything else out since you initially posted this?