I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
I requested "AirCover" to reimburse us $100 from furniture damage done by a guest but am getting the same copy and paste answer from customer service which is
"Thanks for taking the time to reach out. I'm going to forward your case to a member of the other department who's in a better position to resolve this for you." And then no one ever contacts me or follows up. It has been over a month since I first reported the damage and I am still waiting for this magic person to contact me.
On the website, it says damages get repaid within 2 weeks. This is a downright lie and the lack of care and concern for hosts is evident. I am getting extra insurance because I don't trust AirCover to do what they promise.
