This just happened to me in Vancouver B.C. Evicted at 9pm in the evening from a 2bed/2bath unit we had rented in Yaletown.
The first indication something was wrong was the electronic key FOBs stop working and we could not access the building.
A lot of buidlings in Vancouver use these electronic devices as a security measure.
They are used to open the front door and are required to operate the elevator.
The actual host disaapeared but his co-host ( a person who was hired to assist and clean the unit) was helpful
and concerned when we were locked out. Eventually, the actual owner of the unit showed up and said he had recently
rented the apartment to this person who was illegally renting it out on Airbnb.
I called the Airbnb help number. I recieved an apology and was told to find a hotel.
This whole debacle obviously ruined the eveing and caused a lot of unneceesary stress.
I have rented on Airbnb for years and never had a problem before this one.
I think Airbnb must do a better job ensuring the host is allowed to rent the unit and is not in violation of
the rules and regulations of Condo assoction, HOA etc, to minimize the chance of this happening in the future.
Airbnb is promising to refund the payment and pay for the hotel. I hope so becuase the only hotels that were available were very expensive.