As mentioned.
We (group of friends and 2 dogs) stayed at a beach side property for 5 days. We enjoyed the property, had a great time, cleaned up after ourselves and took the trash out. When we left, we followed the instructions, thanked our hosts and promptly checked out.
To our horror, host left a bad review saying we trashed the place, there was fur and sand everywhere. They said it took 4 hours to clean the place. The fur was minimal but impossible to leave any out. When we booked the property, we specifically confirmed that it was dog friendly. Had they not want fur, they should not have allowed pets at all.
Onto the lies, they said we left the place in a bad state. The property was by the beach and hence there was sand. We pay a cleaning fee but being a group of 6 with pets, we would be gladly to clean up more if there was cleaning equipment or house instructions. There was none. We used the oven to bake fish twice and didn’t expect to deep clean it. They claimed we left the oven in a BAD state and took 2 hours to bring it to an acceptable standard. At this point it’s just a gross and bizarre lie.
Prior to receiving the nasty review, they sent a text message. We even asked how much the cleaning fee was with the intention to offer some form of payment to keep them happy. Partner has 10 glowing reviews from great hosts for the past 6 years but this has really left a sour taste.
We only responded to their review and can’t leave any. We originally left them a 5 star review but rescinded immediately after we found out what they did.
They even sent us a hand written receipt that says “extra cleaning $160, please pay” as if it was created hastily to extort more money from us.
Airbnb won’t remove their review and we are stuck with a permanent lie on our profile. Will it affect our future bookings? We are looking at alternatives and probably won’t use Airbnb anymore in the future. This is unnecessarily stressful.
