If you are ever in Boston first and foremost do not stay at 235 Chelsea Street.
I went to his place three times and waited for an hour each for him to book me. He kept saying he would do it electronically and it never worked and then told me to come back and he would let me in.
by that point it was too late to cancel and I ended up never getting booked but still getting charged. I asked him for a refund and his excuse was “sorry I’m being a stickler for COVID”.
I called Airbnb and they refused to give me a refund because it’s at the hosts discretion.
Any advice? Should I try to call Airbnb again or am I just **bleep**ed?
Sorry to see you had this experience @Lee-Andre0. I've communicated with Customer Support. They asked me to tell you to check your messages as your Support Ambassador has come back to you on this. Thank you
Thanks for the tag @Branka-and-Silvia0, Please note Lizzie is on maternity leave.
When will You be going on maternity leave? Make sure not all the mods are on maternity leave and out of the office at the same time. If that happens a woman from ireland may sneak herself in and write terrible things about airbnb. You always have to keep an eye on us!