I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Hey guys, how are you?
I'd like to know how to proceed. A few days ago we went to Porto (a city in Portugal) and stayed at a very nice flat there for 3 days.
We return back home and the host is now asking us almost 250€ in damages. Basically when we got there there was a damaged kettle (worked but didn't open) and during our stay I noticed that I had cutb my finger and bled a couple drops on the duvet.
Long story short they accused us of ruining their flat, breaking some piece of art, destroying their kettle, taunting their walls, etc.
I admitted I had dropped a couple of drops of blood onto their duvet but didn't think much of it, I thought it washes off.
Can they force me to pay this?
I'm waiting for resolution center. I refused to pay of course...
Btw. I offered to pay the dry cleaning for the duvet. They want 100€ for a new duvet 😕
They also (out of nowhere) are saying we had more people than me and my wife in the flat. Which is absurd (we were on a business meeting).
Hi @Philippe683
Did you mention to your host the kettle was broken on arrival?
Yes blood does wash out of a duvet cover easily- you just use an appropriate stain remover before you wash it.
And even if they have to replace you can get one for well under 100 euro.
I would just deny their allegations and offer to pay for a specialist stain remover.
I thought about mentioning but after the trip. I didn't make much of it. We were still using it. It just didn't open.
But I'll follow your advice. Thank you!
If it's a new duvet (vs a cover) then yes, I can see that easily coming to €100 (mine was £130). Of course, if they can get the blood out of it, it's a different matter (but a pain!).
I'd also have told the hosts you'd bled on the duvet as finding out about this sort of stuff when you're doing a changeover etc can be difficult to manage.
Hope you find a mutually beneficial solution.
I can clearly see it's an IKEA duvet. Not 100€ one. And again we are talking about two drops, but indeed I should have thought of telling them.
Ah @Gordon0
You may well be right I was thinking he meant the duvet cover rather than duvet. I should have checked.
@Philippe683, when host is claming refunds for damages he has a proof of damages. May be you really damaged something even unconsciously? It happens and the best way is to talk with the host and to find some reasonable solution.
Yulianna. As I stated before, it's not out of the reality that we could have made a little unperceived damage. I simply see it as an extortion by the extent of the accusations and by the things we are needing accused of that were already damaged (kettle for ex.)...
I think I am not blind to the extent id damage a place in hundreds of euros and not even notice one of them... As Sherlock says, when all other explanation is not valid, the obvious remains...
If @Philippe683's side of the story is correct then it seems very unfair. I had a guest who had an accident in the bed, but was kind enough to tell me about it and give me £20 for cleaning. This was not two drops of blood, but a lot of blood on the duvet cover, duvet, sheets, mattress protector and the mattress topper underneath it. It took a lot of washing and time, but it did all come out with some regular stain remover.
However, in my experience, there seems to be a big disconnect between the damage that hosts think a guest has caused and what the guest thinks about it. Very recently, I had two girls stay who were generally a bit clueless and careless. I mean they left the front door unlocked, bathroom taps running, big clumps of hair stuck on the bath and on the shower screen in shared bathrooms, used an absurd amount of toilet paper and left it spilling out of the bin rather than putting it inside properly, disturbed another guest by banging on the door of the shared bathroom she was using until she came out, that sort of thing.
I would have overlooked it all, but after they left and I went in to clean the room, I noticed the silk curtains were soaking wet and then realised that they had broken the valves on both radiators, causing them to leak. The water came through the ceiling below, staining it, and also soaked a vintage velvet chair.
Now, I didn't ask these guests for any money (pretty generous, right?) and told them I would try to cover it from my own home insurance, but they got mad at me anyway and TOTALLY denied that they could have caused any damage because they were "young girls" and that if they did break something, it must have been "just waiting to happen". Not true. The valves are very expensive, high quality and the engineer who came to fix them commented, unprompted, that they were in very good condition. They do not break for no reason and especialy not two at the same time and in the same way.
Still, these girls would not admit any responsibility. Just goes to show how we see things from the perspective that suits us. I am not saying that this is the case with @Philippe683, but perhaps the host genuinely feels that he caused 250 Euros worth of damage.
Hello Human, how are you? I understand and agree with your points. In our case though, we are veteran hosts (ran our own hostel) and house for years and have a minimum clue of what is to be expected.
I totally agree and understand that we might have unintendedly have dirtied or damaged something. In such circumstances I would have paid gladly. Now here we are talking about an agressive attack of accusations and nearly calling us thugs... We are a mild couple and I cannot say for sure that we left everything perfectly clean but we definitely did not break anything, again kettle was not opening when we got there and there was no ceramic art in sight. The litteraly two blood drops on the duvet have (on the host's pictures) turn into a huge blood mess, I guess they tried to clean it somehow and diluted everywhere. And by god I swear, the picture I got of the book we supposedly tore is a bump on the cover almost imperceptible...
I mean... Why do I pay for the stay if I accidentally make a micro bump (which I don't recall but could happen) or drop a droplet of blood...
I never treated my guests so harshly as to call them doshondis pigs basically. I would have tried to figure things out. We do nothing wrong, go back home and boom.... This bomb. I feel vexed.
Sorry it was Huma. The autocorrect spelled human. Sorry again.