Host unresponsive to bedbug concerns despite review in Jul saying he knew about it

[Shad142]

I reserved a room and it cost me all the funds I have. No friends and no family to help. I am hypersensitive to bedbug bites and am allergic. After I reserved, I read a couple reviews that the Airbnb had bedbugs. The most recent review was in Jul 2021 of last month.

I immediately messaged the host to make sure the bedbugs were exterminated. I feared for my safety and health. His response time was 1 hour. I decided to wait a couple before I cancelled the reservation. Meanwhile, I continued to try and connect with the host through multiple contact methods. I never heard back from him after 72 hours with a money request.

Airbnb says that a specialist team is addressing my concern and assures me of it, but they do not say when. I am getting scared and having to sacrifice my dignity, because I do not want to end up on the streets of Sacramento as homeless. What can I do other than try to find a lawyer who might take this case pro bono? The second review said that another tenant was having issues with bedbugs too and that the host was aware of the bedbugs, but was not doing anything about it.

SOS

[Helen3 · Accepted solution]

Phone AIrbnb say you want to cancel as the host is unresponsive and there are recent reports of bed bugs and nothing from the host to show they have resolved via an exterminator. 

First find alternative accommodation thats available and ask Airbnb to transfer the booking fee @Shad142 

[Shad142]

I will try to transfer the booking. Appreciate your time and the tip.

[Shad142]

I clicked Reply and then this site, for some reason, marked this as "Resolved". This is not true. This is not resolved. Airbnb has not even responded. They are telling my case is being reviewed by specialist"

**[Conversation with CS removed in line with Community Center Guidelines]

[Shad142]

5.2K dislikes in an hour

[Shad142]

I have a deadline now of a Friday. If I don't get this resolved by Friday, I don't know what I'm going to do. Hope that gives Airbnb specialists enough time. The clock is ticking on my end.

[Shad142]

In any case, the refund is not mine anymore.

[Branka-and-Silvia0]

@Nick  could you help?

[Shad142]

It's Tue, still haven't heard anything since from Airbnb. Issue still not resolved.

[Shad142]

It's Wed, still haven't heard anything since from Airbnb. Issue still not resolved.

[Shad142]

It's Thu, still haven't heard anything since from Airbnb. Issue still not resolved

[Claudia2770]

Hi, I was in Athens Greece and I had  the same problem with bedbugs the first nigth, I am not happy with the amount they are trying to refund , please  any advice for me here would be appreciated, thank you.