Hosting guarantee.

[Evgeniya4]

Recently I had a guest in Moscow, during the World Cup, that turned a nightmare for me afterall. My price was the same as before, I dint increase it.

Gust left my apartment dirty, that's not the main problem. But he also damaged the floor, broke doors of the wardrobe and used chair-bed a a table for fat snacks, that left fat spots on it. All the photos and documentation was sent to AirBnB resolution center, but they just closed the case, took decition to the favor of guest.

So I stay with my apartment damaged, having no protection from the site whatsoever.

Plus after all this my place doesnt appear in the listiong and on the map, as I refuse to accept instant book.

[Helen3]

Ask them to reopen the case via Twitter.

You can also claim on your own home insurance to cover short term lets.