I have 4 guests for four days and suddenly realized the guy who booked has been a member since November 2016 with no reviews. I asked him if I was his first Airbnb and he said no which leads me to my question. His group is not following the house rules and I have spoken with them twice. I went downstairs while they were out today and the kitchen is a disaster with dirty dishes everywhere.
I'm beginning to think they stay places, leave a mess and then leave no review so no one ever knows what slobs they are. I have posted that the quiet hours are 10pm to 8am yet they have kept me up until 11:30 pm the past three nights showing absolutely no respect for me.
How do I handle this with Airbnb so they don't do this again to another host? They haven't done anything truly destructive so I'll wait till they leave tomorrow morning, clean the place up, including washing all the dishes, and leave a review that probably will never show. Any suggestions???