How can I change the stars I gave someone on accident?

Lea8
Level 1
Dallas, TX

How can I change the stars I gave someone on accident?

I was trying to catch up my guest reviews, 2 night stays, and I accidentally gave one guest 4 stars for cleanliness when he deserved five. I gave the other guest 5 stars when they deserved 4. The second guest smoked a bowl in my living room prior to check out and I had more guests checking in right behind them. It took an extra hour to air out the space.

 

I sent a text to the good guests and apologized but can't seem to correct the situation. I don't need to mess with the second ones, but the first ones truly deserve the 5 stars. I didn't realize what I had done until I read the reviews I'd written.

 

Any help?

3 Replies 3
Marit-Anne0
Level 10
Bergen, Norway

No-one see those stars, so why worry ?

THose stars definitely do show up in yoru overall average!  if you get less than 5 starts Airbnb will ding you - sad but true.  So I need to know how to change this too!

@Vivian6

Stars show for hosts but not for guests, the issue here was mixing up the guests.