How can you talk to a live person at airbnb?

Therese21
Level 1
Lincoln, CA

How can you talk to a live person at airbnb?

I need to update my credit card information in my profile because the card number on file is closed because someone tried to use it fraudently.  I have a new card, but the system will not allow me to enter that card information.   I have removed the old card number because it is not longer valid.  This is very frustrating and I want to book a room asap.  I wonder if there are any live people working at airbnb...and my problem is not unsusal.  Any help is most appreciated.

5 Replies 5
Marit-Anne0
Level 10
Bergen, Norway

Did you notice the post at the top of the forum ?

https://community.airbnb.com/t5/Community-Help/bd-p/Community-Help-EN

I had the same problem as you   Unable to change my credit card -  Are you Using Internet Explorer?  I am because I like it and I won't change but ...if you are, you have to download Google Chrome  and using that as your browser, you can change airbnb.  Ta da!  Good Luck.  Cheryl

Rebecca124
Level 2
Salinas, CA

I also need to speak to a person about my listing...

Rebecca Skrdla
Jack65
Level 2
Denver, CO

I am a host  in need of help with my listing

M242
Level 1
Washington, DC

Does this company have a live person to speak with?

How can you get past that garbage voicemail?