How do I appeal cancellation fees?

Rhia0
Level 1
London, United Kingdom

How do I appeal cancellation fees?

x I had switched pre-approval on and was trying to find out how to switch it off but a booking was made before I was able to. It got approved and then I was forced to cancel. Can I appeal the subsequent $100 cancellation fee? x  

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Rhia0,

 

You can contact Airbnb and present your case and see if they will reverse the cancellation fee, the blocking of the calendar and the automatic review.  They have been known to do this for others.  Did the people you pre-approved and then cancelled book with you again?

 

I would be concerned renting from you though @Rhia0 as you have three reviews and two of them are automated "host cancellation" reviews.

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host