How do I credit back a night to a guest

[Mary11]

A guest wanted to come for 4 nights and I couls only accomodate them for 3 nights they are being charged for 4 nights with airbnb. How do I credit them back a night? what is the procedure for doing that?

[Dave-and-Deb0]

Hi @Mary11,

I would use the Resolution Center where you can "Offer partial reimbursement".  You can check out this "How To Guide": https://community.airbnb.com/t5/General-Hosting/How-To-Guide-on-Using-the-Resolution-Center/m-p/8580...

Hopefully this helps @Mary11.

Cheers

Dave