How do I receive CORRECT pay out and who do I contact to receive it?

[Deb25]

Incorrect/Payout of $55.82 sent

Debra Wessler

Thu 1/4/2018, 2:41 PM

Hello.  By viewing my transaction history, it appears you are taking a co-host fee out of my net profit and underpaying me.  

My co-host has not been involved at all to date, other than agreeing to help in the summer if I need it.

The co-host is my mother, who resides in Vancouver,WA which happens to be a several hour drive from where Honey's Airbnb is located in Baker City, Oregon.

I would appreciate a prompt response and proper payment for my hosting to date.

Sincerely,

[Matthew285]

@Deb25, this is not AirBnB. This is a discussion room for Hosts and Guests to chat with each other

You should contact AirBnB directly.

Go to your Host Dashboard and choose the "Help" page.

At the bottom of the "Help" page is a "Contact us" button.

Use the "Contact us" button to reach AirBnB directly.

[Deb25]

Thank you.  I find it overly complicated to interact directly with customer service.  Typically they refer a person to the HELP section where the question may not be answered or lots of time needs to be spend wading through irrelevant topics.  I appreciate your response.

[Deb25]

That method does not get a person to customer service.  It gets a person to an enormous volume of topics that are not the problem I am having getting paid directly.