Carolyn:
ABB doesn't provide personnel to speak to regarding disputes, however if you call the phone line provided for hosts, your customer service rep should be able to give you full disclosure on where you are in the process. I find the client relations reps are fully versed in being able to listen compassionately and thoroughly to what the issues are and do their absolute dead-level best to resolve them to satisfaction-- it might take a day or so, but the system has been set up to efficiently expedite any problems. Many of the emails regarding disputes are automatic, and may not fully address where in the process you are. I say give them a call, ask the questions you have as everything is fully documented. Once you receive the email from your client rep, reply to it. I have not yet found there is an issue they cannot bring to closure and reasonable satisfaction for both parties.
