How do you get in contact with airbnb if you are having concerns with you guest?

[Ramona-And-Abigail0]

I would like to keep airbnb informed of issues as they occur with guest. I cant find a email to contact or a phone number.

[David126]

Not sure there is any point if you are not asking them to do something, but the Contact details are listed in this forum.

[Ione1]

Hi Ramona & Abigail.

I find the best thing to do is discuss your concerns with your guest.  It is hard to give specific advice, without knowing the specifics of your concerns.  

I would let the guest know that you are new to hosting, and that you feel maybe there was a difference in expectation with regard to what they thought was ok, and your expectations.  This is a great way for them to explain to you what expecations they have... and you might need to update your listing description a little to ensure people are really clear about how you would like them to behave.

If they are behaving in a really disrespecful and unacceptable fashion, and you want to evict them, I would be contacting airbnb directly.  Go into "your reservations" select the guest, and hit the red "report a problem" link.  Then follow the instructions.

Make sure you take photos, or notes, of all issues and correspondence with your guest, so that you can demonstrate a record of the problems and what you did to solve them.  This will help when airbnb is trying to resolve the issue on your behalf.

Hope this helps

Ione

[Dede0]

@Ramona-And-Abigail0

Best ways to contact AirBnB:  Contact Airbnb

Phone numbers (NOT necessarily the best ways to contact AirBnB):

Argentina: +54 11 53 52 78 88

Australia: +61 2 8520 3333

Austria / Österreich: +43 72 08 83 800

Brazil / Brasil: +55 21 3958-5800

Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)

Chile: +56 229380777

China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)

Denmark / Danmark: +45 89 88 20 00

France: +33 1 84 88 40 00

Germany / Deutschland: +49 30 30 80 83 80

Greece / ελλάδα: +30 211 1989888

Hong Kong / Xianggang - 香港: +852 5808 8888

Ireland: +353 1 697 1831

Israel / Yisrael: +972 3 939 9977

Italy / Italia: +39 06 99366533

Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)

Mexico / Méjico: +52 55 41 70 43 33

Netherlands / Nederland: +31 20 52 22 333

New Zealand / Aotearoa: +64 4 4880 888

Norway / Norge: +47 21 61 16 88

Peru: +51 1 7089777

Poland / Polska: +48 22 30 72 000

Portugal: +351 30 880 3888

Puerto Rico: +1 787 919-0880

Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)

South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)

Spain / España: +34 91 123 45 67

Sweden / Sverige: +46 844 68 12 34

Switzerland / Schweiz / Suisse: +41 43 50 84 900

United Kingdom: +44 203 318 1111

United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262