How long does it take air bnb to review air cover request

[Corinna76]

Anyone have experience with air cover requests that guests deny charges on? I submitted mine 8 days ago within a few hours of submission , guests replies saying he denies all charges. He was the worst guest I have had in 3 years of hosting. Broke multiple items and broke a bunch of rules. It's been in Air bnb s hands for a week and I have heard nothing in response... 

[Elaine701]

@Corinna76 

Well, unfortunately, this is typical. Since the guest denies it, you'll be lucky to get anything. 

I've put my energies into guest screening before they book, and scaring them away before they book, if they seem risky.

It's worked pretty well so far, and minimises the need to involve Airbnb, which, in addition to the risk of not getting any relief, because the guest is confronted, there's always the risk of the guest writing a scathing review and/or issuing some complaint of fabricated atrocities you committed, and your listing being suspended and future bookings cancelled. In addition to eating the damages. 

The best remedy is always prevention. Keep Airbnb out of it, if you can.