I became a host long time ago, 2016. I trusted Airbnb and left my own home to “strangers” without even asking for an ID. This was Ok, and I always felt safe since I “knew” about Airbnb host protection policy.
Until my last guest checkout; he destroyed my newly renovated apartment, he even broke into our private room and damaged our stuff like the drawer. He smoked heavily inside the apartment and made a smell I can bot get rid of!
what Airbnb did?
-left me on the phone for 45 to even answer
- they told me I can hire a company to ONLY remove the smell and thy will pay by seeing the receipt. I send a receipt and THEY DEDUCE THE “CLEANING FEE” from it!!
-They don’t pay ANYTHING for the damages that will definitely cost me more than 1500 € since I don’t have evidence, but only pictures.
Be aware out there! You are opening your homes to strangers for some money, and if something like this happens (which is very much possible) YOU ARE ON YOUR OWN!